Contact Us


Our full service customer service department is equipped to handle your inquiries.

Write us at:

Access Securepak (CA)
PO Box 50028
Sparks, NV 89435-0028

Call us at: 1-800-546-6283

Fax to us at: 1-866-754-2813

E-mail us at: emails will be answered Monday- Friday, 7:30AM - 11:00PM C.S.T.

If you are inquiring about an order that has been placed, please include the name of the facility and the inmate identification number of the recipient of the package.

California inmates classified as Level 1 or 2, Privilege Group A or B, qualify for the Securepak MP3 program.
Customers must verify that the inmate is eligible—there are no refunds or credits for MP3 players purchased for inmates who do not qualify.
While some facilities may make an exception to this criteria—the customer must verify this before placing an MP3 order.


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